Booking Terms and Conditions

Our booking conditions.

PERU QORIANKA Bussines Group is dedicated to providing you with a holiday experience that you will enjoy to the utmost, and remember for life. Before you book a trip with us, please go through our Booking Terms and Conditions which are stated below.

1. The Contract

If you are interested in making a booking with us, you must have read and understood all the clauses that are given on this page. If you sign off a trip deal with us or any of our agents, you are automatically accepting the booking conditions on your behalf as well as of on the behalf of the people who are included in the booking no matter whether they are minors or have disabilities. Your booking will be accepted and will become valid only when we send you a confirmation email or an invoice. Only when we do this will a contact come into existence between Peru Qorianka and you, and will be enforced from the date stated in the email or on the invoice.
From hereafter, the person or the persons whose name have been mentioned on the booking are called the ‘client’. The terms and conditions that have been stated below will formulate a binding agreement between the client and Peru Qorianka. The provided services to the Client are those tours that have also been stated in the booking.

2. Medical Conditions and other Special Requirements

The Client has to submit a written statement at the time of booking if there is a medical condition that must be mentioned such as disability and pregnancy. Any other physical or mental condition that can affect the fitness level of the Client should also be provided to Peru Qorianka in writing. Not complying by this can result in a rejection and the Client will not be permitted to travel. In case the trip has to be canceled all together, the cancellation fees will be applicable.
Please note that some tours might not be appropriate for the Client because of a specific disability, mobility, pregnancy or any other condition. If the Client is suffering from any condition that he believes might cause a hindrance on the tour, he must inform Peru Qorianka about it before he makes a booking. As an example, Andean Guide may not allow women to travel if they are more than 24 weeks pregnant. Peru Qorianka is not responsible for providing any extra facilities until it the Client has recovered a written agreement. Though, the company does try its level best to accommodate the needs of the Client, these are not included in the Contract, implying that there is no liability on Peru Qorianka for not catering to these needs. In every country, the medical facilities are not the same, and so Peru Qorianka does not guarantee the quality or the standard of any medical treatments during the tour.

Traveling with Children
If the client age is 18 or greater, he is classified as an adult. More info in our article Traveling with children

3. Trip Costs

Peru Qorianka is authorized to increase the price of any package whenever it deems appropriate without informing or notifying the clients. The new rates are evaluated by considering various factors such as currency fluctuations, governmental actions, food costs, transportation charges, fuel costs, airport fees, ticket fares or any other cost that is beyond the control of Peru Qorianka.
If there is an increase in price on any of the operational costs, Peru Qorianka can disregard it provided it is less than 4% of the total rate of the package. If it is otherwise, the client will have to pay the full difference amount between the original and new price.

4. Deposits

The booking of the client with Peru Qorianka will only be confirmed when he deposits 50% of the total price of the tour per person and per trip. If the booking is made late, and there are less than 30 days left for the departure, the full tour amount will have to be paid for order confirmation.<
Please note that payments regarding that includes flight costs, train tickets or entrance tickets (for example Inca Trail) have to be made in the full amount and that too in advance so as to guarantee spaces.

5. Booking Acceptance

If your booking is accepted by Peru Qorianka, you will receive confirmation by email and invoice. As already mentioned, a contract will be formulated between you and the company from the confirmation issuance date and will last until the tour ends. If we receive your booking late and there are only ten days or less left for the tour departure date, the contract will start from the date on which you accept your payment.
The details of your final payments are mentioned on your confirmation invoice. For early bookings, the full balance of the trip must be paid when there are still 30 days left for the departure date. Failing to do so might result in cancellation of your booking, unless you have a prior written agreement with your travel advisor.
For late bookings in which there is not much time left for the tour date, the full amount has to be paid for booking confirmation.

6. Payment Methods

Wire Transfer
Wire transfer allows you to move funds from your bank account into our account. In addition to the tour price, you will also have to pay an extra $50 USD as transfer charges and administration fee, which is attached to our account. When we confirm your trip, we provide you with complete details about our bank account.
The time period in which we receive a transfer sent by you is around 1 to 3 working days depending on the location from which you would be sending us the money.

Western Union
If you live abroad and want to avoid bank charges and other taxes that are associated with wire transfers and credit cards, you can make your payment using the Western Union. This is an international transfer service with offices located in several regions across the globe.
Visit the Western union website at www.westernunion.com, and read the instructions given. Any amount sent is transferred almost instantaneously. If we confirm your trip, we will send you the required details which you will need for making a payment.

Paypal
You can send us your payment from your credit or debit card through Paypal. Ask us for our payment form, it is subject to a 6% commission.

More information about our payment methods here: PAYMENT METHODS

7. Client Details

For every trip and package, Peru Qorianka requires varying details, the complete information of which will be given at the time of booking. Generally, basic information such as the client’s full name, passport number, passport validity date, birth date, birth place and nationality are always required. At times, specific documentations may also have to be provided with the details.
Please note that unless the all the required details of the client are provided, any booking can be treated as unconfirmed.

8. Tour Cancellation from the Client’s End (Not Applicable for Inca Trail Tours)

If a client wants to cancel his booked tour, he will have to provide a request in writing. Peru Qorianka will then provide acknowledgement of the same in writing. Cancellation fees apply in all cases, the exact amount of which depends on the date on which the cancellation request is made.

• If you choose to cancel the trip immediately after you have made a booking, you will be refunded 80% of the deposit amount. Not applicable for last minute bookings (10 days or less)
• If you cancel 30 days or more before the departure date, you will be refunded 50% of the deposit. (not applicable if your reservation includes flights, train tickets or Inca trail)
• If you cancel when between 30 and 20 days are remaining for the tour departure date, you will be refunded 25% of the trip cost (not applicable if your reservation includes flights, train tickets or Inca trail).
• If you cancel when there are just 20 days or less left for the tour to begin, you will not be refunded any deposit amount. Unless you have a different treatment in writing with your travel advisor.

Special Notes

• Even though Peru Qorianka always tries its best to conduct all tours as planned, at times, it is necessary to change a tour in any of its aspect usually do to existing local conditions. If you accept this contract, you agree to all these changes that might take place.
• Accordig the situation, the company has full right to cancel or modify the services, facilities or prices which its offers for accommodation, flights and other required arrangements. Peru Qorianka also has the right to replace these services with other suitable options.
• The company is entitled to cancel a tour altogether if it deems appropriate due to a natural disaster, terrorism, political situation or any other external circumstances during which the tour operation may be prone to risks. If the trip has to be canceled because of us, you can either avail an alternative tour or acquire your full money from us except for 10% from the deposit.
• If any expenses arise because of your vaccines, visas, flights or any other reasons, we will not be held responsible for it.

9. Tour Modifications or Cancellation from Peru Qorianka End

• Even though Peru Qorianka always tries its best to conduct all tours as planned, at times, it is necessary to change a tour in any of its aspect usually do to existing local conditions. If you accept this contract, you agree to all these changes that might take place.
• The company has full right to cancel or modify the services, facilities or prices which its offers for accommodation, flights and other required arrangements. Peru Qorianka also has the right to replace these services with other suitable options. If there is a decrease in enjoyment or any other issues arise because of this, the company will not be held responsible.
• The company is entitled to cancel a tour altogether if it deems appropriate due to a natural disaster, terrorism, political situation or any other external circumstances during which the tour operation may be prone to risks. If the trip has to be canceled because of us, you can either avail an alternative tour or acquire your full money from us except for 10% from the deposit.
• If any expenses arise because of your vaccines, visas, flights or any other reasons, we will not be held responsible for it.

10. Changes from the Client’s End

• If you have to change the travel itinerary when you have already received a confirmation from us, you will have to pay a fee (consult with you travel advisor). Other costs that are incurred in the process will also be payable by you. Even though, we will try our level best to accommodate changes and requests and ensure that everything is up to your expectations, we still cannot guarantee them.
• Any changes which you want to make in the trip plane should be submitted to us almost 45 business days before the actual departure date of the trip. Even if you tell us well in advance, there is a chance that the requested changes can also be rejected.
• If you request us to make modifications (packages with hotel, flights and train tickets) when only 30 days are left for the trip, we will not accept them.
• For full day tours or individual tours, we can accept modifications up to 15 days (consult fee with you travel advisor) before the start of the tour.
• In case of a change to the original booking, the person to whom it has been entitled must them.

11. Client Substitution

If there is any member in your group who cannot make it tothe trip, the booking can be transferred to another person, if you submit the request in writing. This should be when more than 45 days are left for the trip (without adittional fee).
If you are availing the Inca Trail trek, you would not be able to make any changes to the names, dates or passport numbers once your application undergoes the process. Please keep in mind that the issued trek permit is neither transferable nor refundable. As such, your deposit will not be refunded. This is because we cannot resell your permit to another client after you cancel it.

12. Visas, Passport and Vaccinations

As a client, it is completely your responsibility to have a valid passport, visa permit and other necessary medicines on you during the tour. We do provide you with information on these items and matters, but we have no liability towards them.

13. Age, Fitness Level and Participation

• Before you book a tour, you must be absolutely sure that you have the required level of fitness level and would be able to complete your entire chosen travel itinerary. If your age is more than 65 years, we highly recommend you to obtain medical advice that you have acceptable strength and fitness.
• Peru Qorianka will not permit any person less than 18 years of age or to travel unaccompanied. If a person is in his late teens, he might be considered only if he has a parent or guardian with him who bears his full responsibility.
• Peru Qorianka can decline any booking if they find it appropriate. You have to agree and accept the decisions that are taken by our employees, agents and leaders during the tour.
• If there is any person whose health or conduct prior to or after departing for the tour seems to endanger comfort, safety and happiness of the rest of the clients, then that person may be excluded from the entire tour or some parts of it. More over, if the health of a traveler is not fit, then Peru Qorianka may make necessary arrangements for him, but this not mandatory.

14. Local Regulations

All individuals who travel on Peru Qorianka Travel have to abide the rules and regulations of the region which they are visiting. Not complying by this will result in their requirements or obligations not being met.

15. Ill Health or Disability

If you are suffering from any illness or a disability, undergoing a medical treatment of some sort or have any other medical issues that the company should know about, you will have to let us know when you make your booking. Clearly state the nature of your condition and submit a request for any medication or treatment that you may need during the tour. In case you fail in informing us about such a situation, it would imply that you have breached these booking conditions which may result in your being exempted from the tour. In all these cases, no refunds are made whatsoever.
Moreover, if your tour features include something like transportation via boat, you should let the company know if you cannot swim when you book the tour. You will not be stopped from going on the tour, but the details will let Peru Qorianka make arrangements for measures that provide you with additional safety.

16. Travel Insurance

Travel insurance is mandatory for all this individuals who avail tours operated by Peru Qorianka. Buy an all inclusive policy that provides you with coverage in case of accidents, medical emergencies, repatriation or death and should protect you from tour cancellation, curtailment, luggage damage or theft and personal liabilities.

17. Flight Bookings

• Peru Qorianka tries it level best and ensures that all airfares are correct when they are quoted. However, all airlines reserve the right to modify them without sending out any notices. Thus when you pay an airfare deposit, your are only allowing us to confirm your seat whereas the rates can change any time and so are not guaranteed.
• The airfare is confirmed when you pay the full amount for your flight booking and receive your ticket.
• Flight bookings are non transferable. The flight times which you are given when you make a booking are not certain and can change. You will come to know of the confirmed prices when your ticket has been issued.
• Carefully check your tickets and note down the stated timings. If there are any changes or alternations in flight, Peru Qorianka will let you know at their earliest convenience.
• Just like the rates, the flight details can also be changed by airline companies at any time. However, these do not have a significant effect on other arrangements, so the trip generally proceeds as planned.
• Peru Qorianka has no liabilities for any flight delays no matter what their cause. This usually happens because of severe weather conditions, traffic controller’s action, local governments, airport authorities, strike or mechanical breakdown.

18. Clients Responsibilities

• As a client, you will have to accept the decisions that are taken by the employees, agents and leaders of Peru Qorianka during the trip. If there is any person whose health or conduct prior to or after departing for the tour seems to endanger comfort, safety and happiness of the rest of the clients, then that person may be excluded from the entire tour or some parts of it.
• If the health of a traveler is not fit, then Peru Qorianka may make necessary arrangements for him, but this not mandatory. The incurred cost in this regard have to be payable by the client himself. If a client does something that is illegal, he would be excluded from the tour and the company will have no responsibility for them. Moreover, if you have a certain medical condition that can affect the enjoyment of other people or prevent you from participating in the tour, inform us about it when you book a tour.
• No refunds are made for those facilities or services that have not been used. As a client, it is completely your responsibility to have a valid passport, visa permit and other necessary medicines on you during the tour. We do provide you with information on these items and matters, but we have no liability towards them.

19. Peru Qorianka Responsibilities

• Peru Qorianka organizes all their services such as accommodation and transportation on the account of their travelers and in their names. As such, if there are any accidents, damages, losses or any other sort of interferences on part of the client or for reasons over which the company has no control, Peru Qorianka will not be responsible.
• The company is not responsible for any sort of medical sickness, pregnancy or physical impediments, which may put your health at risk. We are also not liable for any claims or reimbursements that arise because of the above mentioned reasons.
• Peru Qorianka will not pay any sort of compensations if the tour has to be modified or canceled because of incidents that are beyond their control. Examples include war, civil strike, riots, natural disasters, extreme weather, health risks, technical issues with transports and cancellation of flights.
• If there are any changes in the flight time or if the departure is delayed due to any reason, the company will not bear ant responsibilities for it. Still efforts will be made to minimize the effects that this can have on the tour. Moreover, if the delay in flight causes you to arrive late at the hotels, no refunds would be made for the time that you were not there. The airlines also have no compensations to offer in this regard. However, they would still try to reduce your inconvenience by providing you with accommodation or meals, as deems appropriate at that time.
• Until you have received prior consent from us, we will not be liable for any payment. If you do need any special or extra services, please inform us beforehand.

20. Client Complaints

If you have any complaints about any of the services we offer or arrangements that we have made during the tour, please bring them to the attention of the tour leader or any other representative so that the situation can be rectified. Until you inform us about the issues you are facing, we cannot put them right for you. So if there is any problem, please bring it to our notice and allow us to sort it you. If in case the problem remains unsolved, notify us your complaint in writing within 28 days from the tour completion date.

21. Financial Security

Peru Qorianka has been accredited by the Tourism Ministry in Peru, and has been licensed by the Peruvian Ministry of Foreign Trade and Tourism under Peru Qorianka Travel SRL. As such it has to comply with all the policies and laws that have been enforced for travel agencies. Our company has been registered with the number 20542184788.
We operate locally and have established an office in the city Huaraz, Peru. We have no ownership for any of the hotels, lodges, restaurants and other facilities that we provide during the tour. We appoint local operators and agencies in each region to provide you with your requested services. We completely rely on these friend operators and have used them throughout our many years of experience.

22. Photography and Testimonials

If we secure or take any image of you during the tour, we have the right to use it in our advertising campaigns without any charges. This includes all kinds of promotional material such as slides, video shows, brochures and the Internet. If you have provided us any feedback in writing, then that can also be used for promotional purposes.

23. Privacy Policy

The company will use the personal information you provide us with for making all travel arrangements. As such, we will have to pass it on to our suppliers and carriers so that we enable operations of the services which you have requested. However, we will endeavor to protect your information, and use it for official purposes only for which it is extremely necessary.